Office of the Mayor

Citizen’s Charter
ACTIVITIES RESPONSE TIME ACCOUNTABLE OFFICER
ADMINISTRATIVE FUNCTION    
  • Assist in the over-all supervision on municipal government operation
  • Be in the frontline of the delivery of administrative support services to those situations before, during and after man made and natural disaster and calamities.
  • Assist the office of the Municipal mayor in the implementation of various program, project, activites and policies.
  • Attend meetings/trainings/seminars conference.
 

regularly

as the needs arises

as the needs arises

as the needs arises

Adolfo G. Bonto, Jr.

Adolfo G. Bonto, Jr.

Adolfo G. Bonto, Jr.

Adolfo G. Bonto, Jr.

 
VARIOUS GOVERNMENT TRANSACTION    
  • Approval of AICS in behalf of the Municipal Mayor.
  • Approval of Barangay Travel Order to rank and file employees and job order personnel in behalf of the Municipal Mayor.
  • Preparation of Work schedule of Public Safety Officer, Drivers and Maintenance Personnel
  • Technical and Secretariat Service for procurement processes of various transaction of the Office of the Muncipal Administrator
  • Correspondence and Secretariat Service
  • Assist in handling walk-in clients
  • Assists in monitoring and handling traveled vehicles
  • Dissemination of communication with other department/organization
  • Maintain comprehensive files of the Office of the Municipal Administrator
 

1 min.

3 mins.

1 hour

15-20 mins.

30 mins.

As the needs arises

As the needs arises

15 mins.

daily

Adolfo G. Bonto, Jr./Gemma palomares/Francisca Razon

Adolfo G. Bonto, Jr.

Adolfo G. Bonto, Jr./ Leane, Acuesta/Mida J. Gamier

Leane Acusta/ Mida J. Gamier

Leane Acusta/Mida J. Gamier

GemmaPalomares/Francisca Razon/ Leane Acuesta/ Mida J. Gamier

Ralph dacuan/ Samson Severa

Samson Severa/ Ralph Dacuan/ Gemma Palomares/ Francisca Razon

Leane Acusta/ Mida J. Gamier

PUBLIC SAFETY MANAGEMENT    
  • Supervises the Public Safety Office
regularly Adolfo G. Bonto, Jr.
PROPERTY MANAGEMENT    
  • Maintains Cleanliness of the Municipal Compound and Premises
  • Maintains cleanliness of the Municipal Administrator
  • Manages and maintains assigned government properties including the preparation of schedule of sound system, vehicle, patient for dialysis, for check up and other government facilities.
  • Set up sound system for program and activities\
  • Other intervenings tasks

1 hour and 30 mins.

daily

3-5 mins.

30 mins. to 1 hour

As the needs arises

Maintenance Personnel

Jose Inciong/ Samson Severa

Adolfo G. Bonto, Jr./ Mida J. Gamier

Sound System Operators

Adolfo G. Bonto, Jr.

Human Resources & Mayor’s Office Service Pledge
Office or Division: Mayor’s Office
Classification: G2C- Government to Citizen
Type of Transaction: Simple transaction
Who may avail: Businessman, Investors and Community
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original Official Receipt (1 copy) Municipal Treasurer’s Office
Barangay Clearance (1 copy) From your respective barangay
Community Tax Certificate (1 photocopy) Municipal Treasurer’s Office/ From your respective Barangay
Police Clearance Police Station
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Approach the MTO personnel to secure Official Receipt Issues Official Receipt of Payment   2 minutes MTO Staff
Submit the official receipt together with the other requirements Prepares permit None 5 minutes Mayor’s Office Staff
Wait Submit to Local Chief Executive For Signature and Approval None 5 minutes Mayor’s office Staff
Wait for the finalization, approval and signing of the clearance Approve and sign the clearance None 1 minute THADDEUS A. RAMOS-Mun. Mayor
         
Receives the approved clearance Record and releases the approved clearance None 2 minutes Mayor’s Office Staff
  1. Preparation of Mayor’s Permit: Business Permit
   
Office or Division: Mayor’s Office
Classification: G2C- Government to Citizen
Type of Transaction: Simple transaction
Who may avail: Businessman, Investors and Community
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original Official Receipt (1 copy) Municipal Treasurer’s Office
Barangay Clearance (1 copy) From your respective barangay
Fire Safety Clearance Bureau of Fire Protection
Sanitary Permit Municipal Health Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Prepare all the needed requirements and secure Official Receipt of payment to MTO Issues Official Receipt of Payment   3 minutes MTO Staff
Wait Prepares the Mayor’s permit: Business Permit None 5 minutes Mayor’s Office Staff
Wait Submit the permit to Local Chief Executive for signature and approval None 3 minutes Mayor’s Office Staff
Wait Approve and sign the clearance None 2 Minutes THADDEUS A. RAMOS-Mun. Mayor
Wait Records the approved Business permit None 2 minutes Mayor’s Office Staff
Receives the approved Business Permit Releases the approved permit None 1 minute Mayor’s Office Staff
  1. Preparation of Mayor’s Permit: Tricycle Franchise
 
Office or Division: Mayor’s Office
Classification: G2C- Government to Citizen
Type of Transaction: Simple Transaction
Who may avail: Businessman, Investors and Community
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Original Official Receipt (1 copy) Municipal Treasurer’s Office
Certificate of Registration (LTO) Land Transportation Office
Driver’s License Land Transportation Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Prepare all the needed requirements and secure Official Receipt of payment to MTO Issues Official Receipt of Payment   3 minutes MTO Staff
Go to SB office Prepares the Tricycle Franchise None 5 minutes SB Staff
Proceed to Mayor’s Office Submit the permit to Local Chief Executive for signature and approval None 3 minutes Mayor’s Office Staff
Wait Sign and Approve the permit None 2 Minutes THADDEUS A. RAMOS-Mun. Mayor
Wait Records the approved Permit None 2 minutes Mayor’s Office Staff
Go back to SB Office to Receives the approved permit Releases the approved Permit None 1 minute SB Staff
  1. Preparation of Referrals, Recommendations, Messages and other Correspondence including Memoranda
 
Office or Division: Mayor’s Office
Classification: G2C- Government to Citizen
Type of Transaction: Simple Transaction
Who may avail: Applicants, Students, Officials, Employees, Businessman, Investors and Community
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Barangay Clearance From your respective Barangay
Community Tax Certificate Municipal Treasurer’s Office or from your respective Barangay
Police Clearance Police Station
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Approach the staff of the Local Chief Executive for your purpose together with the requirements Prepares the documents upon requests of client None 5 minutes Mayor’s Office Staff
Wait Submit the documents to the Local Chief Executive for his signature None 1 minute Mayor’s Office Staff
Wait Approve and sign the documents None 1 minute THADDEUS A. RAMOS-Mun. Mayor
Wait Records the signed document of the LCE None 1 minute Mayor’s office Staff
Receives the approved requested document Releases the approved document None 1 minute Mayor’s Office Staff
  1. AVAILMENT OF EDUCATIONAL FINANCIAL ASSISTANCE
Office or Division: Mayor’s Office
Classification: G2C- Government to Citizen
Type of Transaction: Simple Transaction
Who may avail: Currently enrolled and would be enrolled students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Grades School
Certificate of Indigency From your respective Barangay
School ID School
Certificate of Enrollment/ Assessment School
1 copy of Latest Community Tax Certificate Municipal Treasurer’s Office/ From your respective Barangay Treasurer’s Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Present the Grades Evaluate the grades submitted by the applicant if qualified None 1 minute Mayor’s Office Staff
If qualified, presents the Certificate of Indigency, School ID, Certificate of Enrollment/ Assessment, Community Tax Certificate Review the documents submitted by the applicant None 1 minute Mayor’s Office Staff
Proceed to the Mayor’s Office for the interview and assessment . Assess and interview the applicant None   15 minutes   Mayor’s Office Staff
  Inform thru text the qualified applicant of the scheduled awarding and/ or pay- out of financial assistance. None 1 minute Mayor’s Office Staff
Human Resource Management OFFICE INTERNAL SERVICES
  1. PROCESSING OF LEAVE APPLICATION
Office or Division: Human Resource Management Office
Classification: G2G- Government to Government
Type of Transaction: Simple Transaction
Who may avail: LGU Official and Employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
CS Form 6 (Application for Leave) Med Certificate (CS Form 41) if necessary Human Resource Management Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Secure Application for Leave ( CS Form 6 ) Ask Client /employee to fill out application for leave & attach docs. If necessary None 5 minutes   ELMA R. LITA – HRMA  
Submits Accomplished application for Leave     Compute /process application for leave   None 5 minutes         ELMA R. LITA – HRMA  
          Sign the application leave         2 minutes       ROSALIE A. BERNABE-          HRMO I  
  Approve application for leave   2 minutes THADDEUS A. RAMOS-               Municipal  Mayor
      Record Application for leave at index card         4 minutes   ELMA R. LITA – HRMA ROSALIE A. BERNABE HRMO I
Secure Approved Application for Leave Release approved application for leave None   2 minutes ELMA R. LITA – HRMA ROSALIE A. BERNABE HRMO I
  1. ISSUANCE OF SERVICE RECORD, CERTIFICATE OF EMPLOYMENT & OTHER CERTIFICATIONS ON PERSONNEL RECORDS
 
Office or Division: Human Resource Management Office
Classification: G2G- Government to Government
Type of Transaction: Simple Transaction
Who may avail: LGU Official and Employees and other authorized individual / Officer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
   
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Go to HRM Office Ask the employees for what purpose of the certification None 3 minutes ROSALIE A. BERNABE HRMO I                Human Resource Management Office
Wait while the documents are being process Prepare the certification None 5 minutes ROSALIE A. BERNABE HRMO I                Human Resource Management Office
Receives the documents requested Releases the requested documents to the client None   2 minute ROSALIE A. BERNABE HRMO I Human Resource Management Office
  1. PREPARATION AND PROCESSING OF APPOINTMENTS
   
Office or Division: Human Resource Management Office
Classification: G2G- Government to Government
Type of Transaction: Simple Transaction
Who may avail: Proposed Appointee
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Common requirements for regular appointment Human Resource Management Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
  Prepare notice of vacant position to CSC Field Office & 3 conspicuous places None 20 minutes ROSALIE A. BERNABE HRMO I        Human Resource Management Office
Prepares request for verification of Eligibility to CSC, if the appointment is subject to verification Review & verify the requested records & submit to the CSC , CSFO for Verification None 20 minutes ROSALIE A. BERNABE HRMO I        Human Resource Management Office
Submits requirements for appointment Stamp request on the documents and make initial Evaluation None   5 minutes ROSALIE A. BERNABE HRMO I Human Resource Management Office
  Evaluation/Screening of Human Resource Merit and Promotion Selection Board (HRMPSB) None 1 hour Human Resource Merit and Promotion Selection Board
Submits requirements for appointment Preparation of document on Appointment Ø  CS Form No.33-A Ø  Certification of Availability of Fund Ø  Notice of Assumption to Office Ø  Oath of Office Ø  CSC-DBM Form No. 1 Position Description Form None   1 hour           ROSALIE A. BERNABE HRMO I        Human Resource Management Office
  Publication a newly Hired appointee at the three conspicuous places of the Municipal Hall/Compound None 5 minutes ROSALIE A. BERNABE RMO I Human Resource Management Office
Receives Appointment Releases Copy of Appointment None 5 minutes ROSALIE A. BERNABE HRMO I Human Resource Management Office
 
Contact Information

Contact number : 0917-327-6659

Have Questions?

Don't hesitate to contact us.

Where to Find Us

Address

Poblacion, Ragay 4410 Camarines Sur

Email

info@ragay.gov.ph

Road Clearing Hotline

PSO Hotline: 09177026947

MDRRMO: 09455192112

Contact Number

Mayors Office: 0917-327-6659

PNP: 0939-869-4996

BFP: 0917-328-7612

MDDRM: 0945-519-2112

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