Commission On Election

CITIZEN’S CHARTER

REGISTRATION OF VOTERS
FRONTLINE SERVICES	WHO MAY AVAIL?	REQUIREMENTS
Application for Registration	§ 18 years old on or before the date of the elections § Resident of the Philippines for at least one (1) year and in the place wherein he/she proposes to vote for at least six (6) months immediately preceding the elections § Not otherwise disqualified by law	Any of the following IDs that bear applicant’s photograph and signature: § Employee’s ID with the signature of employer or authorized representative; Postal ID; § PWD Discount ID; § Student’s ID or library card signed by the school authority; § Senior Citizen’s ID; § Driver’s License; § NBI Clearance; § Passport; § SSS/GSIS ID; § Integrated Bar of the Philippines (IBP) ID; § License issued by the Professional Regulatory Board (PRC); § Certificate of Confirmation issued by the National Commission on Indigenous Peoples (NCIP) in case of members of ICCs of IPs; § Any other valid ID § Photocopy of the valid ID presented § *NOTE:* Valid IDs should show proof of residence and age
Application for Transfer of Registration Record	Any registered voter who transferred residence at least 6 months before the elections	Any proof of registration: § Voter ID § Certificate from the Election Officer § Certificate from the National Central File Any valid ID previously enumerated that bear applicant’s photograph and signature Proof of residency
Application for Reactivation of Registration Record	Any registered voter whose registration has been deactivated pursuant to the grounds enumerated in Section 27 of Republic Act No. 8189	Any valid ID previously enumerated that bear applicant’s photograph and signature
Application for Change of Name	Any registered voter whose name has been changed by reason of marriage or court order or by order of the Civil Registrar or Consul General. May also be availed by female registered voter whose marriage has been annulled or declared as void by competent court.	Any valid ID previously enumerated that bear applicant’s photograph and signature Original/certified true copy of any of the following: § Certification by the solemnizing officer § Marriage contract or court order with certificate of finality § Order by the Civil Registrar or Consul General, as the case may be § Court’s final ORDER/DECISION annulling the marriage
Application for Inclusion of Records in the Book of Voters/Reinstatement of Name in the List of Voters	Any registered voter 1) Whose registration record has not been included in the Precinct Book of Voters (Application for inclusion of Records in the Book of voters) 2) Whose name has not been included or has been omitted in the precinct certified list of the immediately preceding elections (Application for Reinstatement of Name in the List of Voters)	Any valid ID previously enumerated that bear applicant’s photograph and signature
Updating of Records of Persons with Disabilities (PWDs), Senior Citizens (SCs) and members of Indigenous Peoples’ (IPs) and Indigenous Cultural Communication (ICCs)	Any registered PWDs, SCs and members of IPs and ICCs who wants to avail of the Accessible Polling Place	§ *PWD: PWD ID § SC: Senior Citizen ID or Birth Certificate § Member of IPs/ICCS*: Certificate of Confirmation issued by the National Commission on Indigenous Peoples (NCIP) or Certification from Sangguniang Panlungsod

WHERE TO AVAIL?	–	Office of the Election Officer (OEO), Ragay, Camarines Sur
SCHEDULE OF AVAILABILITY OF SERVICE:	–	8:00 am – 3:00 pm / Tuesday to Saturday, including holidays during the prescribed registration period (except Maundy, Thursday, Good Friday, Christmas and New Year’s Day)
PRESCRIBED FEE/S FOR APPLICATION FORMS:	–	None: Application Forms are free of charge and can be downloaded from the COMELEC Website: https://www.comelec.gov.ph/?r=VoterRegistration/ApplicationsForms
DURATION:	–	55 minutes
HOW TO AVAIL OF SERVICE?	–	Personal Appearance

PROCEDURE:
CLIENT/APPLICANT	OEO ACTIVITY	PERSON REPONSIBLE	PROCESSING TIME
1. Personally appear at the OEO and present valid with proof of residence	Interview/Verification/Indicate temporary precinct assignment Issue prescribed application form (3 copies of Revised CEF-1) Note: For PWDs, SCs, IP/ICCs, issue supplementary data form	Freda Guzman-Andalis Election Officer III	15 minutes
2. Accomplish and submit: a) accomplished application forms (3 copies) PWDs, SCs, IP/ICCs may also accomplish and submit supplementary form b) Coronavirus Self Declaration Form	Write down application form number and precinct number	Catherine S. Almarez Election Assistant II	20 minutes (depending on the applicant)
3. Submit for mandatory biometrics taking and encoding of demographic data	Takes Biometric (picture, signature, thumbprint) and encode personal data	Catherine S. Almarez Election Assistant II	10 minutes
4. Oath of the accomplished form		Freda Guzman-Andalis Election Officer III	5 minutes
5. Get acknowledgment receipt	Detach acknowledgement receipt and issue it to the applicant	Freda Guzman-Andalis Election Officer III	5 minutes

The processing time is for one (1) applicant being served at one time. The time is extended when there are more applicants.

NOTE: Applications filed shall undergo Election Registration Board (ERB) Hearing held prescribed schedule every quarter. Notice of hearing will be posted on the bulletin board of the office of the Election Officer (EO). Within five (5) days after approval or disapproval, the EO shall post notices on the action taken on the application filed.

ISSUANCE OF VOTER’S CERTIFICATION OR CERTIFICATION AS A VOTER
WHO MAY AVAIL?	–	All registered voter of Ragay, Camarines Sur
SCHEDULE OF AVAILABILITY OF SERVICE	–	8:00 am – 3:00 pm / Tuesdays to Saturdays, including holidays, (except Maundy, Thursday, Good Friday, Christmas and New Year’s Day).
WHAT ARE THE REQUIREMENTS?	–	§ ID of requesting party § Authorization letter and ID of authorized representative, if through authorized representative
PRESCRIBED FEE/S	–	Seventy Five Pesos (P75.00) *NOTE*: Senior Citizens, Persons with Disabilities (PWDs), Detainees and Indigenous People (IP) are free of charge
DURATION	–	25 Minutes
PROCEDURE

CLIENT	COMELEC ACTIVITY	PERSON REPONSIBLE	PROCESSING TIME
1. Appear at the OEO and present valid ID of requesting party or Authorization letter and ID of authorized representative, if through authorized representative	Search data and print the voter’s certification	Freda Guzman-Andalis Election Officer III	20 minutes
2. Log name at request logbook or accomplish request form and present requirements.		Catherine S. Almarez Election Assistant II	10 minutes
3. Pay the prescribed fee		Freda Guzman-Andalis Election Officer III	10 minutes
4. Acknowledge the receipt of voter’s certification	Release voter certification and OR	Catherine S. Almarez Election Assistant II	5 minutes

The processing time is for one (1) applicant being served at one time. The time is extended when there are more applicants.

ISSUANCE OF PHOTOCOPIES/CERTIFIED TRUE COPIES OF ELECTION DOCUMENTS AS ALLOWED BY LAW

FRONTLINE SERVICE	–	Issuance of photocopies/certified true copies of election documents as allowed by law such asCOMELEC Resolutions, Voter’s List and Election Results at the city/municipalitylevel
WHO MAY AVAIL?	–	Any requesting party in accordance with the Data Privacy Act
SCHEDULE OF AVAILABILITY OF SERVICE	–	8:00 am – 3:00 pm / Tuesdays to Saturdays, including holidays, (except Maundy, Thursday, Good Friday, Christmas and New Year’s Day).
WHAT ARE THE REQUIREMENTS?	–	§ Letter request § ID of requesting party § Authorization letter and ID of authorized representative, if through authorized representative
PRESCRIBED FEE/S	–	HARD COPY: § P75.00 certification fee § P100.00 for the first ten (10) pages and P2.00 for the succeeding pages plus P2.00 per page for photocopy SOFT COPY (IF APPLICABLE): § P75.00 certification fee plus P15.00 per precinct.
DURATION	–	10 Minutes
PROCEDURE

CLIENT	COMELEC ACTIVITY	PERSON REPONSIBLE	PROCESSING TIME
1. Submit letter request for approval	Verify the requested election data/results/document Secure advise for the clearance and release of the document subject to the approval of the Data Protection Officer concerned	Freda Guzman-Andalis Election Officer III	30 minutes 30 minutes
2. Prepare the requested document/record.	Generate and print the requested document/record	Catherine S. Almarez Election Assistant II	30 minutes
3. Pay the prescribed fee	Process payment and issue Official Receipt	Freda Guzman-Andalis Election Officer III	5 minutes
4. Log name as acknowledgment of receipt of voter’s certification	Release document requested	Catherine S. Almarez Election Assistant II	5 minutes